Warranty & Returns Policy

Returns Policy

Adapters can be returned for a full refund within 14 days of receipt (excluding amounts paid for shipping). Please let us know within 14 days of receiving your order that you would like to return and cancel the order.

Your are responsible for all return costs and fees.

All items that you are requesting to be returned must be returned in an undamaged state.

Tools and other accessories (including ribbons) which have been used cannot be returned as these items are consumables and are classified as disposable once they are used.

Extra shipping fees paid are non-refundable once an order has shipped. This covers all expediated or upgraded (tracked/signed for) shipping services. There is no right to cancellation with shipping fees.

Warranty

iFlash adapters are warrantied against any faults or defects for 6 months from date of purchase. We do not cover faults caused by accidents, neglect, misuse or normal wear and tear.

At our discretion we may decide to replace / repair or refund the faulty product.

This warranty does not cover any return shipping costs.

There is NO warranty on accessories, opening tools, ribbons as these are consumables and are classified as disposable items once used.

Guarantee

For purchasers within the EU & UK, you have a guarantee of 2 years from the date of purchase, this guarantee only covers faults or defects which were present when you received the item.

After the 6 months seller warranty, the purchaser has to show the fault or defect was present when the item was purchased and they do so at their own cost.

At our discretion we may decide to replace / repair or refund the faulty product.

This guarantee does not cover any return shipping costs.

There is NO guarantee on accessories, opening tools, ribbons as these are consumables and are classified as disposable items once used.

Important

This returns policy only applies to purchases by end users / consumers. The returns policy is not transferable and only applies to initial purchaser.

For adapters bought from authorised resellers or installers, please contact them to discuss any returns issues.